Store Manager - Luxury Brand

Key Responsibilities:

1. Leadership and Team Management:

- Lead, motivate, and mentor a team of sales associates to achieve individual and store sales targets.

- Provide ongoing training and development opportunities to enhance staff product knowledge and selling skills.

- Foster a positive and collaborative work environment that encourages teamwork and accountability.

2. Customer Service Excellence:

- Set the standard for unparalleled customer service, ensuring every interaction reflects the luxury brand's values and ethos.

- Resolve customer inquiries, issues, and complaints promptly and effectively, maintaining customer satisfaction and loyalty.

- Lead by example in delivering personalized and memorable shopping experiences for clients.

3. Sales Performance:

- Develop and implement strategies to drive sales growth and exceed revenue targets.

- Analyze sales data and market trends to identify opportunities for business development and optimization.

- Monitor and evaluate sales metrics, taking proactive measures to address any performance gaps.

4. Visual Merchandising and Brand Presentation:

- Maintain impeccable visual standards in alignment with the luxury brand's guidelines and aesthetics.

- Ensure that the store layout, product displays, and signage convey the brand's image and enhance the shopping experience.

- Regularly assess and refresh merchandise assortments to meet customer demands and seasonal trends.

5. Inventory Management:

- Manage inventory levels to optimize sales opportunities while minimizing excess stock and markdowns.

- Conduct regular stock audits and coordinate with headquarters to replenish inventory as needed.

- Implement effective merchandising strategies to promote sell-through and minimize aging inventory.

6. Operational Excellence:

- Oversee all operational aspects of the store, including opening and closing procedures, cash handling, and security protocols.

- Ensure compliance with company policies, procedures, and standards, including health and safety regulations.

- Collaborate with relevant departments (e.g., HR, marketing, logistics) to streamline processes and enhance efficiency.

7. Budgeting and Financial Management:

- Develop annual budgets and forecasts in collaboration with senior management, monitoring expenses and revenue to achieve profitability goals.

- Analyze financial reports and KPIs to track performance and identify areas for improvement.

- Implement cost-control measures while maintaining the highest standards of quality and service.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field (preferred).

- Proven experience in luxury retail management, with a track record of success in driving sales and delivering exceptional customer service.

- Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve their full potential.

- Excellent communication, interpersonal, and problem-solving abilities.

- Proficiency in retail management software and Microsoft Office suite.

- Flexibility to work evenings, weekends, and holidays as required.

- Passion for luxury fashion, trends, and craftsmanship.