Store Manager/Experience Centre Manager - Electric Automobile Industry

Store Manager/ Experience Centre Manager - Revolutionary Electric Automobile Industry

Role: Experience Center Manager

Roles and Responsibilities:

- Overall management of the store

- Rostering of Brand Champions to ensure that the store is manned at all times

- Ensure daily, weekly & monthly conversion targets are met for the store

- Ensure leads are being followed up by the team

- Ensure lead allotment is uniform for the Brand Champions

- Ensure finance support is provided to customers with the help of financers

- Ensure sales SOP is being followed by the store team

- Hire, train, motivate, counsel and monitor the performance of all new-vehicle sales employees

- Maintain an accurate daily log that reflects all sales activities in the Experience Center

- Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system

- Develop, implement and monitor a follow-up system for new-vehicle purchasers

- Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process

- Conduct daily and weekly sales meetings

- Stay up to date of market trends at all times by conducting analysis and monitoring competitors' activities

- Come up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business

- Produce daily, weekly, monthly quarterly, yearly sales, KPI and other communicated reports

- In-charge of stock count, control and proper record of all stock movements and inventory

- Ensure consistency in customer service by all associates based on established SOPs

- Handle after sales queries and complaints

- Provide on-job training to the team members

- Ensure strong communication between the associates and transfer of all important information within the team

Qualifications, Experience & Skills:

- Excellent interpersonal and communication skills

- Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude

- Demonstrable success gained as Store Manager with a recognized retail brand

- Demonstrate leadership capabilities and regularly exceeds expectations

- People skills with the ability to lead and motivate a team

- Ability to work in high-pressure situations and to "think on your feet"

- Strong business acumen-use of business analytics

- Minimum Education - Graduate from recognized University

- Experience: Minimum 7 Years of experience in store operations (Automobile Retail/FMCD/Lifestyle Retail Experience).