Store Manager

Store Manager

Job description:

Role & responsibilities:

- Recommend and advise on best practices of picking and packing to improve Cx experience.

- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.

- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.

- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.

- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.

- Provide recommendations on the training aspects required to deliver/improve Cx metrics.

- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution

- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

- Partner with cross-functional support teams in improving the proprietary tools and systems.

- Work closely with legal and safety departments to make sure activities remain compliant

- Oversee materials and inventory management

- Conduct budget reviews and report cost plans to upper management.

- Bachelors degree in operations management, business administration, or related field

- 2+ years proven experience in an operations management position

- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

- Highly trained in conflict management and business negotiation processes

- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred candidate profile:

- Graduate / 3-5 years of retail management experience

- Must have led 15+ people/ employees at Retail/ Store.

- Problem solving, data-driven decision-making

- Adaptability to dynamic situations.

- Experience from retail/FMCG/ quick commerce Industry.