State Street - Process Improvement Consultant/Manager - Corporate Shared Services

Process Improvement Consultant, Corporate Shared Services

Role Purpose

The Process Improvement Consultant will lead the optimization of corporate processes and activities transitioning to low cost locations. He/she will work closely with stakeholders from a variety of corporate groups to re-engineer end-to-end processes as they move offshore (- fix and shift- ) as well as improve the portions of the processes remaining onshore. He/she will apply process improvement methodologies such as Lean and/or Six Sigma to drive process optimization and transformation. The Process Improvement Consultant will identify process automation opportunities and implement technologies and robotics as appropriate. He/she will work on multiple process improvement projects at any given time, depending on business needs, spanning all regions.

Reporting

The role reports in country to the Head of Strategic Projects & Transformation.

Major Responsibilities

- Redesign/re-engineer key corporate processes end-to-end (both on- and off-shore components), by breaking down business issues and translating them into manageable project activities

- Conduct all phases and aspects of comprehensive process redesign, such as data gathering, base lining, root cause analysis, quantitative and qualitative analysis, data modeling, future state design, and implementation

- Work closely with Transition Managers and business unit and corporate stakeholders to carry out process optimization activities

- Conduct core project management activities including facilitating meetings, interviewing stakeholders, hosting workshops, documenting findings, creating stakeholder presentations

- Develop materials required to support future state execution (detailed process flow diagrams, job aids, etc.)

- Partner with the Lean Management Office (LMO) as appropriate to ensure alignment between State Street's Lean program and the implementation of Lean principles on high priority projects

Key background requirements

- Extensive experience applying process improvement methodologies to complex business problems

- High-level certification in Lean, Six Sigma, and/or other process improvement methodologies

- Expertise in data analysis and data modeling

- Experience with robotics and process automation

- Ability to multi-task across projects and balance competing demands

- Ability to effectively navigate and influence varying organizational levels

- Strong written and verbal communication skills