State Street - Manager/Officer - Operations Trainer

JOB SUMMARY

Responsible for developing technical and industry knowledge training content and delivering training to employees, both virtually and in a live classroom. By impacting employees- level of preparation for the job, this position mitigates the risk of errors and improves the company's level of protection against operational error and potential liability.

JOB DUTIES

- Liaise with the Businessand the Learning Services US team in carrying out training needs analysis.

- Deliver both traditional and virtual classroom training and hands on systems training, focused on technical (job-specific) content for newly hired and experienced participants

- Conduct training needs analyses primarily through consultation with the management team of the business line, but also using surveys, interviews with employees, focus groups, and or consultation with subject-matter experts

- Develop participant training materials for advanced technical training and for system enhancements/implementations.

- Cross-train with other training and/or business unit staff to teach/learn training program material

- Liaise with subject-matter experts in the business lines who deliver advanced technical training; support development of training materials, and evaluate materials prepared by instructors. Coach and evaluate subject-matter expert instructors on their training delivery.

- Attend regular meeting with Learning Services US team to stay abreast of training initiatives potentially impacting the region and leverage learning resources.

- May be required to travel to other locations.

Functional Competencies

Adult Learning Theory & Practice; Competency Based T&D; Distance Learning (video, internet, intranet); Employee Development strategies; Multimedia Learning Systems Training Evaluation; Needs Analysis; Operations; Solutions Development; Technologies

Core Competencies :

- Business and Financial Acumen

- Consulting

- Decision Making & Critical Thinking

- Effective Communications

- Emotional Intelligence

- Knowledge Management

Leadership Competencies :

- Accountability

- Alignment

- Innovation

- Resource Management

- Strategic Thinking

Qualifications :

Specific Qualifications / Skills :

- Accounting and Financial Services knowledge and work experience required.

- Previous instructor led training and one-on-one training experience required.

- Teach technical information to employees of all experience levels.

- Work effectively with personnel from other departments on training projects.

- Work as part of a virtual training team spanning several locations/countries, sharing best practices.

- Bachelor- s/Masters degree with business, finance, accounting, or education major preferred.

- 3 to 5 years- experience in the Financial Services Industry.

- Ability to develop business relationships, both within and outside of the organization.

- Excellent interpersonal, organizational and communication skills (both written and verbal).

- Strong problem resolution and analytical skills.

- Proficiency in Microsoft Office suite required.