State Head - Telecom Retail Firm

Job Description

Sales and Operations :

- Monitor the profit and loss of the stores in the Cluster and meet the targets set

- Monitor the Stores in the Cluster for operational irregularities and take care of the same when they arise

- Ensure that the team functions properly and day-to-day requirement of the stores are met

Overseeing marketing campaign :

- Overseeing implementation of marketing plans and campaigns for Stores in the Cluster

- Overseeing implementation of product launches

- Ensuring implementation of communication and promotional strategy across all Stores in the Cluster

- Ensuring smooth running of CRM/loyalty programs

Inventory Management :

- Availability of Top Selling Brands at all times

- Ensuring optimum inventory levels are maintained while avoiding over-stocking

- No. of days of Inventory in Store is to be maintained as per norms

- Stock Shrinkage not to exceed specified norms

- Ensure provision of merchandise with an ideal level of quality at each store

Customer service Delivery :

- Monitor quality of Customer Service demonstrated by Store Staff

- Tackle and resolve Customer escalations within specified timelines

People Management :

- Drive Development of capabilities and competencies

- Develop second line for future higher roles

- Facilitate achievement of team & individual goals through highly engaged employees

Competition Mapping :

- To conduct regular Competition studies and report the insights to management

Acquisitions & Roll Outs :

- Ensure Roll out of Stores in the Cluster as per the targeted no.

- Drive Shop in the Box as per the Business Plan