State Collection Manager - BFSI

Please find the details below:

State Collection Manager

Product- Two Wheeler

Location- Chennai

CTC- 18 LPA upto

Education- Any Graduate

Experience- 4+ Years

- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.

- Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.

- Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.

- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.

- Ensure adherence to the Code of Conduct.

- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.

- Keeping the write off per cent within risk pricing.

- Handle customer issues escalations.

- Feedback on credit policy based on market conditions.

- Approve waivers on PI as per delegation matrix.

- Ensuring documented feedback and action taken on all cases in soft buckets.

- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.

- Manage and put support mechanism for legal / police issues.

- Ensuring audit queries are complied with, ensuring corrective and preventive action.

- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.

- Recruitment of collection officers / area managers.

- Constant evaluation of collection officers/area managers.

Desired Skill Set:

For successful execution of the job, a candidate should possess the following:

- Knowledge ofNBFC products and services

- Knowledge of regulatory guidelines and norms

- Good communication (both verbal and written) skill in both English and the local language

- Understanding of Collection and NBFC market dynamics.

- Team management experience