- State Collection Manager typically oversees the collection activities within a specific state or region. Their roles and responsibilities may include:
- Strategy Development: Developing strategies for effective debt collection within the state, aligning with the overall objectives of the bank.
- Team Management: Leading and managing a team of collection agents or officers within the state, ensuring productivity, efficiency, and adherence to policies and regulations.
- Target Setting: Setting collection targets for the state or region based on the overall targets set by the bank, and ensuring that these targets are met or exceeded.
- Training and Development: Providing training and development opportunities to collection staff to enhance their skills in negotiation, communication, and debt recovery techniques.
- Customer Communication: Handling escalated customer issues and complaints related to debt collection activities, and ensuring that customers are treated fairly and respectfully.
- Data Analysis and Reporting: Analyzing collection data to identify trends, patterns, and areas for improvement, and preparing regular reports for management on collection performance within the state.
- Relationship Management: Building and maintaining relationships with internal stakeholders such as branch managers, credit risk officers, and legal advisors, as well as external stakeholders such as debtors and collection agencies.
- Risk Management: Identifying potential risks associated with debt collection activities within the state, and implementing risk mitigation strategies to minimize losses for the bank.
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