Standard Chartered Bank - Credit Manager

PURPOSE:

Execute the Retail Risk Operations strategic direction and manage country Credit Initiation activities and processes for Self employed Mortgage and Small Business Program Lending effectively and efficiently

Work with Head Credit Initiation, CCH and other stakeholders in-country for smooth functioning of Credit Initiation processes and activities

RESPONSIBILITIES:

Strategy

- Provide inputs in shaping the Retail Risk Operations strategic direction

- Work with in-country stakeholders to deliver against the Retail Risk Operations strategic initiative

Business

- Optimise operating efficiency while balancing the effectiveness of decision making within the Retail Risk Operations function.

- Ensure the cost budget in Credit Initiation is based on robust capacity plans and is delivered through a rigorous cost management discipline.

Processes

- Ensure that credit origination decisions are executed in line with the delegated authority while adhering to the process standards defined by CCO, Retail Clients.

- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives.

- Leverage and build credit assessment infrastructure capability to optimize process efficiency.

- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.

- Implement the Operational Risk Framework in Retail Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.

- Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations

People and Talent

- Support the identification, engagement and retention of high quality CI professionals within the country.

- Lead through example and build the appropriate culture and values within the Credit Initiation team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

- Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Risk Management

- Identify and share industry best practices and work with the businesses for their feasibility and implementation.

- Monitor through the door application quality and provide timely inputs to in-country stakeholders for optimizing risk and reward relationship.

- Ensure all Credit Initiation policies and procedures comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

Governance

- Provide oversight on Credit Initiation team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.

- Embed the Group's values and code of conduct in Credit Initiation to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.

- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews.

Key Stakeholders

Internal stakeholders:

- Country Retail Risk Head

- Country Business Heads and Product Head, Retail Client segment

- In-country governance forums (as may be applicable)

- Country Fraud and Collections Heads

- Relevant members of Risk Operations management team

- Internal IT partners supporting Retail Clients business

- HR & L&TD team

- Operations, L&C and Customer Experience Management Unit

External stakeholders:

- Auditors and Regulators

- Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks

- Suppliers, vendors and consultants

KNOWLEDGE AND SKILLS: (List typical pre-requisites for high performance)

- Business Strategy and Model: Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry

- Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

- Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations

- Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team

- Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Head, Credit Initiation

Career development

If you're a bright mind with big ambitions and ready for your next move within Standard Chartered, we'll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures. This application could be your next step...