Standard Chartered Bank - Associate Director - Transaction Banking - Implementation Team - CIB

Role: Associate Director, Transaction Banking (Implementation Team), CIB

Grade: 6

Location: Mumai

Reporting To: Director, Solution Delivery & Service, Transaction Banking

Strategy:

- Align [Insert responsibilities that are related to the development and implementation of a strategy]

Business:

Sales Support

- Be a part of Deal team and provide required support to RM/Sales team in providing responses to pre-sales client queries in terms RFI/RFP.

- Collaborate with Sales/Products/Channels/ Operations team to during solution designing.

- Review and Analyze requirement from client and provide feedback during Deal reviews

- Help and support sales team to meet the sales targets.

Client Implementation

- Single point of contact for client during entire life cycle of Complex implementation.

- Understand & Capture Client requirements and map them with Banks capabilities.

- Devise, discuss and agree on the best suitable solution which meets most of the client requirements both Technical as well as functional.

- Project Manage the entire implementation including Preparation of Business requirement documents (BRD), Legal documentation, Project plan, Stakeholder communication, Risk and issue management, testing in line with approved framework.

- Provide necessary trainings to various work streams at client end.

- Conduct Post implementation review with client for all complex implementation along with Relationship team and obtain feedback. Target maximum Net promoter score and Implementation ratings.

- Actively accelerate deals under implementation, address / remove blockages, proactive discipline and management of SCB and client's deadlines, propose alternative solutions where necessary to accelerate implementations.

- Work as a second level support for all the technical issues and help service teams .

- Participate in product commercialization and provide client feedback to channels and product development team for changes/enhancement.

- Achieve all the client's expected benefits and also work to improve time to first dollar for the bank.

- Provide handover to service teams for managing clients BAU requirements.

- During the implementation phase identify potential cross sell opportunity and recommend process improvements related to the implementation of client solutions where appropriate

Revenue Realisation

- Critically review expected revenue and deal size at the time a deal is handed by TB Sales, Responsible for validating the revenue assumptions.

- Track the revenue realization after each completed implementation and seek justification /clarification from Sales/RM in case revenue is not in-line with projections.

Channels Development and Commercialization

- Provide Feedback to the Product/Channels team.

- Review and provide feedback on the new Enhancements / Project documentations e.g. Business requirement document / Functional document etc.

- Support new functionality Testing and of new product/channels.

Risk Management:

Ensure compliance to ORF (Operational Risk Framework) guidelines.

- Proactively identifies risk and raise to stakeholders with mitigation plans and/or corrective actions

- Maintain & manage group approved deferral/ dispensation process for client on-boarding and off-boarding.

- Identifies and raise non-compliance (if any) to Operational risk managers (UORM)

- Ensures compliance to KCSA and CST checks

- Ensures all the processes defined in the DOI are followed

Key Stakeholders:

- Transaction Banking Sales and RM Team Leaders

- Regional Head - Transaction Banking

- Head - CIB and CB Business

- Cash Management Operations

- Head - Cash Product

- Head - Channel

- Regional Head - Implementation and Client management

Requirements:

- Excellent knowledge of Transaction banking products (Cash/Trade), practice and procedures including on-line banking.

- Well aware of the TB products in Collection and Payments domain including SWIFT, API Banking, UPI, RTGS/NEFT/DD, IMPS, Salary payment, NACH, BBPS, AEPS, Virtual accounts.

- Hands on experience in channel integration Host to Host, SWIFT, SAP-XI etc.

- Well aware of the file format mapping and reporting format BANSTA, FINSTA, MULTICASH, BIA2 etc.

- Excellent Analytical and problem soling skills.

- Excellent project management and stakeholder management skills

- Ability to work as a team and should be able to take Collaborative approach in designing unique client solution

- Well aware of Local banking regulations and guidelines.

- Adequate knowledge of client Documentations and negotiation

- Out of box creative thinking and decision making abilities in crunch situations.

- Adequate understanding of the various computer systems within the Bank and the applications of technology in business.

Qualifications:

- Minimum 8 years experience in selling /implementing transaction banking products for Corporate and Institutional clients.

- Graduate /Post graduate from reputated institute.