A renowned Retail player in southern state, venturing into Ecommerce. The role is expected to lead Customer service end to end, Below JD Job Description: - Set a clear mission and deploy strategies focused towards improving CSAT - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyze statistics and compile accurate reports - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of industry's developments and apply best practices to areas of improvement - Control resources and utilize assets to achieve qualitative and quantitative targets - Adhere to and manage the approved budget - Maintain an orderly workflow according to priorities

Chennai

SSSemart - Head - Customer Service 

SSSemart - Head - Customer Service  ,Job Description for SSSemart - Head - Customer Service  in SSSemart in  Chennai for (6-12) years of experience. Apply Now!

Job Description for SSSemart - Head - Customer Service  in SSSemart in  Chennai for (6-12) years of experience. Apply Now!