Sr VP - Customer Experience - Internet/Online

B.E + MBA from Premier Institutes only.

5+ years of experience with top consulting firms

Essential Duties and Responsibilities - will include but not be limited to the following:

Establish the baseline customer experience and moments of truth; works cross-functionally to align and mobilize the entire company around one view of the customer experience. Manages evolution of customer journey map over time.

Key stakeholder for Customer Insights and Analytic Team; leverages data to identify key opportunities for improving the customer experience and building customer loyalty.

Defines, develops and oversees implementation of a portfolio of initiatives designed to improve the customer experience.