Sr Product Mgr - Customer Experience - Online

Sr Product Manager - Customer Experience Team

This role is responsible for working with the Companies worldwide team to formulate recommendations on new business initiatives and partnering with operations, technology teams, and product development teams to implement these recommendations. As a product manager for customer experience, you will develop long-term strategies to offer customer centric features and programs, and ensure quality onsite customer experience and overall service.

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. He or she will be comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares passion for the customer—someone who understands the importance of compelling features and functionality in driving great customer experience.

The position is located in Bangalore, India, and reports into the international retail team’s product management group.

Focus and deliverable

- Identify and prioritize the most immediate improvement opportunities across customer experience.

- Benchmark competitive experiences across the customer value chain, and define and implement a road map of improvements that ensure organisation leadership for each of these.

- Create and implement a road map that ensures leadership in customer experience in each business category.

Ideal candidate profile

The Customer Experience PM is a passionate customer advocate within the company and has a deep understanding of the importance of the customer experience for our site. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionality. He or she will work with many different parts of the organization, and as such, will need to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer products company. This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an inspirational people influencer.

Must-have experience/criteria for role:

- Proven track record of customer obsession.

- Demonstrated ability to think both strategically and tactically.

- Ability to prioritize in an ambiguous environment.

- 3+ years of marketing/product management.

- Demonstrated ability to formulate data-driven decisions that lead to results.

- Demonstrated ability to conceptualize, manage, and prioritize multiple projects.

- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.

- BA/BS degree.

Preferred experience:

- 4 years e-commerce, marketing, product/program management, or related experience.

- An MBA or Masters in Marketing or Strategy.

Professional traits those are not unique to this position, but necessary for the companies leaders:

- Ability to operates and communicate at all business levels.

- Expects, requires and demonstrates continuous innovation.

- Results orientation.

- Ability to think big and to inspire passion in others.

AN OPPORTUNITY NOT TO LOOSE !!! AND MAKE A GREAT CHANGE IN YOUR PROFESSIONAL CAREER GROWTH !!!!