Sr Operations Manager - Catalog Quality - eCommerce

Hiring for leading Ecommerce company based at Bangalore.

The Catalog Quality Operations team is looking for a seasoned leader to lead the charter for the CQ Operations team. The team is responsible for targeted catalog improvements through crowdsourcing and machine learning. The ideal candidate must demonstrate strong leadership skills, sharp analytical skills coupled with good business acumen, outstanding verbal and written communication skills, and a commitment to excellence.

Core responsibilities for this position include:

- Be a leader of leaders in the CQ Ops space. Manage a team of over 100+ CQ specialists and leaders in the organization.

- Work with stakeholders across company to definfe the Catalog Quality program roadmaps

- Identify, scope, deploy process improvements across teams

- Create/ Manage KPI's and deliver on the same

- Create Operations plan to meet capacity, growth and metrics

- Take ownership of the team's recruiting efforts. Continually raises the hiring bar

- Innovate on the training and/or development requirements of the teams

- Formulate vision and goals for the org and have the leaders execute the same

Basic Qualifications

- 8-10 years of relevant work experience or Top B-school MBA with 5+ years of experience

- Proven track record of delivering on large scale projects involving large teams (100+).

- Proven people management skills (leadership role, team management and retention of top talent)

- Proven experience in managing operations processes

- Analytical Skill, ability to interpret data, ability to explain data to others

- Exposure to process improvement/quality control tools and methods

- Excellent verbal and written communication skills

- Strong attention to detail and organizational skills

- Strong judgment and instincts. Is right a lot.

- Able to prioritize in complex, fast-paced environment.

Preferred Qualifications

- A Bachelors or Masters degree in engineering or data sciences

- Prior experience working in audit process / similar ecommerce processes

- Prior experience in use of data analysis tools like MS Excel, MA Access, Minitab, SAS

- Prior experience in design and execution of analytical projects

- Experience in working with databases, and SQL in a business environment