Sr Manager - Talent Engagement - KPO

Our client is a global specialist in knowledge processes with a team of more than 2,700 professionals worldwide. As a trusted partner, our client analyzes, improves and executes knowledge-intensive processes and leverages its proprietary technology to increase efficiency and effectiveness. Our client have dedicated on-site teams and scalable global knowledge centers in Chile, China, India, Romania and US, which provide multi-time zone and multi-lingual services.

Our client’s knowledge solutions include customized research and analytics services for leading-edge companies worldwide. By partnering with us, clients benefit from higher productivity, improved quality, and freed-up management time. Our client provide their clients with better access to knowledge and information across all parts of their organization, thereby adding to their capabilities.

Our client strongly believes that technology enhances the value of knowledge services it provides to its Clients. It has embarked on a strategic road-map to create technology driven service offerings for its Clients.

Job description:

- Manage talent engagement portfolio, not limited to managing and conducting satisfaction and engagement surveys globally for onshore and offshore employees and other engagement activities through effective communication strategies

- Ensure employee connect through various employee engagement activities like town halls, skip level meetings, coffee session, etc.

- Drive organization level initiatives to boost up the employee morale and motivational levels

- Develop Employer brand for Evalueserve in the employer market within guidelines and collaborating with internal stakeholders (Marcomm, Business, Campuses, etc)

- Managing employee communication globally in partnership with different HR portfolio owners, BUs and Executive Team. The role will require candidate to build internal communication strategy for employees globally covering onshore (employees working from home & client locations) and offshore teams.

- Develop content and work in tandem with Marcomm guidelines and norms.

Skills and Experience:

The candidate should have 6-8 years of experience in handling the Talent Engagement portfolio in an organization that focuses on keeping the internal employees engaged and connected to the organisation

- Good experience in working in the social media space and external market that will help build the brand of the organisation amongst the employable market and alumni of the Organisation

- Excellent content creation skills combined with effective presentation and communication style

- Adept at building strategic relationships with key influencers – industry groups and thought leaders.

- Skilled in developing and implementing strategies to provide cost effective support and solutions to meet the current and future business needs and prioritizing against tight SLAs and deadlines.

- Ability to plan, organize, manage and execute effective employee engagement activities at organizational level across geographies.

- Deep understanding of the diverse business cultures, values and the ability to work in highly diverse business environments with people from varied backgrounds.

- Ability to collaborate with required stakeholders internally and externally

- HR background – good to have

Please note that this is not a Business HR role. Here we are looking at people who are involved in Employee Engagement, Employee communication strategy, someone who is well versed with social media, someone who knows and does Global employee satisfaction surveys, gives insights on employee branding, vendor management, events…etc.

Jigyasa Jha
Laksh Human Resources India Pvt Ltd.