About the client:   India's largest eCommerce store for lifestyle products. The group aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal.   The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country.   Role: Sr Manager - RCA - Root Cause Analysis  Location: Bangalore   Experience: 4-9 years   Shift: General   Reporting Manager : Sr Manager - Root Cause Analysis  Preferred Experience:   - 4-7 Years of experience in VoC / Customer Advocacy / Analytics / Retail / CPG Consulting / Loyalty.   - This experience should have been gained in top eCommerce / retail / retail focused consulting / Other consumer facing businesses  Education: MBA from a premier Bschool  Experience: 4+ years of total experience with at least 2 years of post MBA experience  Team Management: Yes   Role Purpose:   - Build and manage team for Root Cause Analysis of customer issues/problems/escalations  - Create and implement framework for identifying, analyzing and close-looping key customer   Concerns and outliers:  - Propose and drive with other teams structural/systemic changes to avoid pain points to customers   - Build reporting framework for RCA for leadership team  Key competencies / attitude required:  - Strong problem solving and analytics ability  - Strong customer orientation  - High degree of structuring / influencing skills  - Good people management and team building experience  - Ability to partner with senior people to drive change  - High degree of personal initiative, drive and willingness to learn  - Knowledge of SQL is a plus though not required  Connect with us at: +91 - 9640034543 Ally -executive.com

Bangalore

Hong Kong

Sr Manager - Root Cause Analysis - eCommerce 

Sr Manager - Root Cause Analysis - eCommerce  ,Job Description for Sr Manager - Root Cause Analysis - eCommerce  in Ally - eXecutive in  Bangalore Hong Kong for (4-9) years of experience. Apply Now!

Job Description for Sr Manager - Root Cause Analysis - eCommerce  in Ally - eXecutive in  Bangalore Hong Kong for (4-9) years of experience. Apply Now!