Sr Manager - Process Excellence

SKILLS Required:

- Black Belt Certification.

- Minimum 5 years of total work experience with at least 2 years of relevant in BPO / ITES industry

- Must have led at least 3 to 4 BB projects with significant savings

- Minimum 1 year in current role / assignment

JOB Description:

- Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements

- Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting

- Design new processes for QC functioning to meet client specific requirements

- Incubation of QC in all new processes.

- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements

- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM

- Ensure the effective running and updation of the PROMPT system and accurate rating of process performance vis-à-vis SLA targets

- Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies like DFSS etc.

- Train / mentor AMs and QCAs and operations teams on quality tools and concepts

- Business development in select areas; support in RFP, RFI responses from quality perspective

Please send your resume to semi@pylonmc.com