Sr Manager - Payroll - ITES

Job Location: Gurgaon

- Zero error on scorecard for all the months

- Responsible for monthly SLA

- Independently manage assigned clients

- Client Meetings as per Man to Man marking sheet

- Managing the collections to reduce outstanding and DSO

- Employee Engagement

- Development of Capability (coaching / feedback sharing - once a month)

- Maintaining a healthy work environment

- Talent Pooling - Backup ready for all key positions on a project

- Process Efficiency

- Process Management (Productivity Monitoring)

- Process Quality & Compliance

- Managing Gross Margins

- Working on Predictability, Forecast & Risk mitigation planning

- Preparation of Quality Report

CTQs

- Qualification: Graduate or Above

- Experience: 8+ years

- Proficient in MS Excel

- Advanced exposure in Payroll

- Excellent Communication Skills

Prior experience of managing clients and should be from outsourcing industry