Sr Manager - Operations Transition

Senior Manager - Operations Transition

Manila/Delhi NCR | Permanent

Published 02/11/2012

Exciting opportunity to work with global leader

Critical Team Leading profile with high visibility to senior management

About Our Client

Our client is a leading healthcare and insurance organization with a global footprint of more than 100 offices. They specialize in end to end healthcare service provided to more than 50 million people worldwide. As a result of expansion within the Indian market they are looking for an experienced professional to lead end to end transitions for BPO/KPO operations.

Job Description

Reporting into Director, you would lead the transitions for the company as an individual contributor and would build a team of transition managers as business grows.

- You would also liaise with senior stakeholders across business lines to ensure smooth transition of processes across global BPO sites and business units.

- You would also need to manage escalations from stakeholders involved and coach team members to drive process improvement in transitions.

The Successful Applicant

- MBA with 8 to 12 years of experience in multiple domain with BPO/KPO set ups.

- Atleast 5 years of experience in managing end-to-end transitions including re-badging, re-patriation transition etc.

- Excellent interpersonal skills and ability to work in high volume environment.

- Ability to travel upto 30% of the time on projects is a must.

- Certification in Project Management (PMP) would be preferred.

What's On Offer

Our client can offer a dynamic and exciting work environment with great international career opportunities for high performers. Candidates with the right attitude and experience will be offered a competitive package.

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