Sr Manager - Operations - BPO

The Manager Operations will lead a large team of up to 400 associates, team leads, customer service managers and operations managers to improve customer experience, increase productivity and maintain service levels

- Responsible for and owner of customer experience quality and service delivery

- Responsible for the overall direction, coordination, and evaluation of the teams under management. Understands and demonstrates core values and Leadership Principles.

- Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.

- Mentors others in developing Leadership behaviors. Hires, manages, and develops high performing teams. Identifies individual strengths of team members and actively fosters career advancement.