Sr Manager - Operations - BFSI

Senior Manager-Operations at Gurgaon, Delhi/NCR

Job Description-

- Strong operational management to ensure better transactional productivity and greater customer satisfaction

- Deep technical expertise and data orientation in Controllership, Management Information System and Service Delivery

- Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues proactively & build relationship, Understand customer issues proactively, fix to get the delight factor

- Set goals for the team and communicate goals on a regular basis

- Coach & mentor people Motivating team with excellent people touch

- Proactively resolve people issues and ensure that attrition is well below the defined target

- Hold one-on-one meetings with team members and give timely feedback & have process/career discussions

- Meet all people management metrics

- Escalate in case of delay in receipt of inputs/clearing of open items

- Collect inputs from various lines of businesses

- Identify process improvement opportunities

- Documentation of any change in process.

Desired Profile-

Shift time: 12 pm to 2 am (9 hour shift in this window)

Experience in Industry Domains BFSI

MBA from Tier1/2 institute is preferred.

Kindly Contact:- upasana@mancerconsulting.com