Sr Manager - Master Black Belt - Utility - BPO

Job Description: AVP - Quality - Utility / any domain

Location: Pune

Certified Master Black Belt

Experience: 10-13

Key Accountabilities:

- Drive Business Process Excellence and Transformation Projects

- Create and implement BPET strategies

- Identify key operating areas for Operations and drive improvement initiatives (Process Improvement / Transformation / Automation etc.) to attain process excellence

- Facilitate process transitions and SLA adherence for the processes in the vertical

- Embrace change and drive training on Six-Sigma to help develop Quality DNA within the vertical

- Facilitate setting up of required infrastructure for implementing the Quality Management System

Job Responsibilities:

- Drive Six-Sigma and Lean projects

- Drive Quality Management System within the vertical

- Drive Quality Net Savings in the vertical

- Drive VOC actionable across the team and maintain / improve scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to quality standards

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations Review, Dashboards, BQC)

- Follow appraisal and feedback mechanism

- Initiate best practice sharing across the team and vertical

- Drive people development by aligning to the quality DNA program

- Drive culture of data-based decision making

Personal Attributes:

- High Initiative and Enthusiasm to drive improvements and quality culture

- Effective communication skills (Written & Verbal) - should be able to communicate with various levels in the organization at the same time

- Prioritizing and Organizing Skills

- Attention to details

- Ability to accelerate change

- Ability to work with a team

- Analytical and problem solving skills

- Leadership Skills to lead a team

- Exposure to quality and understanding of quality resources & their requirements

- Hands-on with Minitab, Excel, PPT, other MS office tools, other presentation & project management tools

- Analytical and Logical Thinking

- Reporting and Co-ordination Skills

Desired Profile:

- Preferred MBB Certification + Domain expertise in any domain preferred in utility.

Contact Rekha-044-43443707