Sr Manager/Manager - HR Program & Operations Specialist

HR Program & Operations Specialist

Key responsibilities:

- Act as single point of contact within and outside team or project to ensure connection and integration of team members and ensure timely response to requests

- Define and manage team call architecture, agendas and materials to keep people connected, informed and engaged

- Help translate a high level vision or strategy into specific initiatives and activities for implementation

- Orchestrate timely delivery across a complex, global organizational structure

- Manage the critical path, project dependencies, deliverable completion, milestone compliance and cost/budget

- Provide coordination/communication with appropriate leads and their personnel to ensure initiatives meet schedule, budget, and quality commitments

- Track, measure, report and communicate project costs, performance issues and risks

- Minimize exposure to project risks/issues by developing mitigation plans and escalating critical risks and issues that cannot be resolved

- Produce consolidated project status reporting and review project status reports and action item logs to identify issues; address risks and concerns directly with project stakeholders or action item assignees, or raise them to the attention of senior management for further direction.

- Provide continuous improvement to processes, tools, metrics and training based on ongoing experience, process metrics and feedback from other stakeholders, to drive further efficiencies in the organization

- Manage relationships with stakeholder groups and work with key individuals across Enterprise, Finance, CoEs, GUs and the business to develop solutions and identify potential challenges. Ensure stakeholders are kept up to date

- Area teams collaborate with the CoE and Delivery organization to resource projects/placements to meet the needs of strategic HR initiatives

- Support standard management reporting processes and metrics by creating templates, role aids and other materials and produce reporting packages as required

- Take on critical roles within HR for a period of time

- Manage the goals, objectives, overall performance and budget of their assigned project and teams

- Facilitate a project management network to provide learning opportunities and sharing project management experiences

Career Level expectations:

Below are the expectations for all employees in this role:

Complexity:

- Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.

- Requires adherence to strategic direction set by senior management when establishing near-term goals.

- Interaction is with senior management at a client and/or within the organisation, involving matters that may require acceptance of an alternate approach.

Authority:

- Some latitude in decision-making. Acts independently to determine methods and procedures on new assignments

Impact or Decision Impact:

- Decisions have a major day to day impact on area of responsibility

Scope:

- Manages large - medium sized teams and/or work efforts at a client or within the organisation.

Objectives:

Value Creator:

- Establish self as expert or key contributor

- Make/propose improvements to work products, services or processes

- Increase client/customer or user satisfaction

Business Operator:

- Reduce/Manage risks to tasks, activities or projects

- Meet deliverable requirements/service level measures/specific targets

- Coordinate/implement a key initiative, process or change

- Comply with organisation standards, procedures and policies

People Developer:

- Promote teamwork and a positive work environment

- Maximize individual/team productivity to build or maintain a high quality team

- Effectively coach/counsel others and provide feedback to improve performance

- Build skills (self or others) needed to execute responsibilities