Sr Manager - HR Operations - BPO

Sr Manager - HR Operations

- 7+ years of experience within a production or call center environment with supervisory and coaching experience

- Demonstrated leadership and facilitation skills

- Demonstrated training skills

- Strong MS Office skills required, experience with case management systems a plus

- Knowledge of Human Resources policies and procedures

- Project Management experience required

- Must have flexibility to work between the hours of 8:00am and 12:00am

- The daily work will include monitoring and supervising the activities of the contact center and being accountable for the activities of the team.

- Provides coaching and feedback to team members, including formal corrective action and conducts annual performance reviews for team members

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