Sr Manager - HR Operations

Job Role:

- Capable of driving client process SLAs. Should be able to adopt measures to continuously improve process matrices and service delivery levels.

- Intermediate regulatory and legislative knowledge in aligned service area

- Experienced to operate in a Client Administrative environment.

- Understanding of System Capabilities and Application platforms. Knowledge of benefits business, including products and services, operations, and delivery.

- Knowledge of basic quality tools & six sigma methodologies to drive process quality and compliance.

- Knowledge about team/individual revenue productivity. Should be able to follow LEAN methodology to meet the targets

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

- Experience in handling a hierarchical structure comprising of Team Leaders & Assistant Managers and manage end to end the PMS process.

- Intermediate knowledge of benefits business, including products and services, operations, and delivery

CTQs

- Experience: 8 years +

- Graduate or Above

- Basic reasoning – 4 on a scale of 1-5 (5 being the highest)

- Communication skills – 4.5 on a scale of 1-5 (5 being the highest)

- Proficient in MS Excel and MS PowerPoint