Sr Manager - HR - BPO/ITES

SENIOR HR MANAGER-HRBP

Looking for Senior Manager - HRBP for Dubai location.

Location: Dubai

Years of experience- 6-8 years in HR Business Partner in BPO/Call Centre (Only).

Essential Experience Required:

- MBA + Bachelor’s degree in social studies/ psychology (Tier-1 preferred).

- Working in call center environment is a must.

- 5+ years overall HR experience with minimum of 4 years in a team leading role and have managed 2000+ employee strength .

Role:

- Lead and manage the performance of the unit by setting employees objectives, reviewing and rewarding performance against objectives and responsible for leave management.

- Identify teams’ knowledge and skill gaps and work with the learning and development team to create and deliver appropriate training.

- Actively contribute to the improvement and development of strategy and objectives of the Business HR Unit.

- Ensure the performance and capacity of Business HR provision by periodically forecasting future needs.

- Manage cost and ensure it is within the given budget.

- Oversees the implementation and administration of Human Resources policies, programs and practices.

- Perform attrition analysis and create and help implement retention programmes.

- Recommends HR policies and objectives that will establish a positive relationship and promote a high level of employee morale and motivation.

- Develops strong working relationships with other Executives, management and staff, providing advice, guidance, and coaching as needed.