Sr Manager - Finance & Accounts

PRINCIPAL RESPONSIBILITIES OF THE ROLE:

- Manage operations for AP, AR, Corporate Accounting Revenue Accounting & Outbound Collections for a Client based out of the US,

- Manage the P & L of the Account to ensure smooth delivery, process improvements & profit maximization.

JOB DESCRIPTION - KEY TASKS:

Support Tasks:

- Ensure monthly for CPI’s and KPI’s,

- Coordinate with all support departments,

- Drive process improvement and relieve bottlenecks to ensure efficient delivery

- Ensure that new users understand the processes and timelines

- Ensure post processing reconciliations are carried out and any material issues investigated and corrected

- Ensure C-SAT targets are achieved

- Ensure E-SAT targets are achieved

Operational Planning Tasks:

- Manage and oversee the deployed activities of the Group.

- Manage relationships with key stakeholders.

- Ensure quality and controls are in place and adhered to across all aspects of the deployed activities.

- Drive continuous improvements through Six Sigma, Automation and other enhancement systems.

- Ensure attrition is managed within Organizational targets

- Ensure system support is available to all end user clients and help with reporting and issue investigation and resolution as required

- Liaise with and escalate issues to Technical Teams and follow through to issue resolution

General:

- Responsibility and accountability for oversight and management of all deployed activities the team

- Management and development of two or three Ops Managers

- Assist in identifying and resolving data inconsistencies

- Act as subject matter expert

- Ensuring policies and procedures documentations and controls are up-to-date and are being applied correctly

- Exposure to sales support

- Experience in gathering market intelligence

- Preparation of collaterals

Very good exposure in client presentations

Please mail your resume to neha.c@peoplefy.com