Sr Manager - BPO - Credit Cards

Manager/Sr Manager

Role:

- Manage a team of 100+ employees including direct and indirect reporting hierarchy.

- Independently handle a growing line of business within the process with mission critical deadlines

- Recognize, implement, demonstrate and promote best practices

- Ensure and advocate standardization and consistency of practices throughout the unit

- SLA accountability for the sub-process.

KNOWLEDGE BASE:

- Knowledge of all aspects of the BPO industry

- Should have at least 3 yrs experience in Credit card (Collections & customer service)

- Need to know the complete gamut of Collections & Skip trace in Credit cards industry

Skills required:

- Strong people management and client relationship management skills

- Excellent communication skills

- Good at planning and making presentations

- Ability to think out of the box and liaison with multiple stakeholders

- Ability to set expectations with clients and internal stakeholders

If you feel this is relevant, please mail your updated resume to neha.c@peoplefy.com