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Dr. Saurabh Garg

Director at HReSource Consultants

Last Login: 25 June 2022

Job Views:  
1493
Applications:  103
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

100486

Sr BFSI Delivery Head - IT

15 - 20 Years.Mumbai
Posted 11 years ago
Posted 11 years ago

We are HRe Source, a leading executive search firm. We provide services to various leading IT Industry players. We have come across an opening matching your profile for one of our clients; I am sending you brief about the company and Job Description. Please mail across your updated resume so that we can proceed.

This offers our recruitment company an edge over other search firms and HR recruitment agencies. Our comprehensive and thorough recruitment consultancy services help companies increase their productivity, improve efficiency, and manage human resources effectively.

We are based in Faridabad in Green Valley. We are partners to large organisations like Wipro ,Cognizant, KPMG, SAP India, SAP Labs, Accenture, Mahindra Satyam, Sify, Cable & Wireless, Ericsson, MTS etc

Designation: Sr. BFSI Delivery Head

Experience: 15- 20 years

Location: Mumbai

- Effective leadership by providing direction to ensure world class service delivery to support customer business needs.

- Being thought leader, drive replication of best practices, Service Assurance, Service excellence and Service improvement programs to enhance service delivery performance and show continual improvement.

- Structured review with customer and continuously recommend improvements for betterment of service delivery to meet customer business objectives.

- Inculcating a metrics driven culture within the unit and ensuring that the metrics are reviewed, tracked, measured and improved upon on a regular basis.

- Review and drive mitigation plan for all the program level risks identified during presales, transition and sustenance Service Delivery and Transition/project management .

- Participate in Steering Committee Reviews and ensure its objectives are met.

- Carry out monthly program level performance review through Balance Score Card and provide support to ensure defined objectives are met.

- Ensure minimum attrition.

- Need to take care of overall service delivery responsibility for all services offered to client ). Consistently ensure high CSAT qtr on qtr (> 5.5/6).

- Need to ensure that tenure management norms and gross margin targets are met.

- Launching new services based on technology trends and client requirements

Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.

Looking forward to hear from you

Contact-
Barkha Bareja
HReSource Consultants
9910332938
barkha.hresource@gmail.com, barkha@hresource.co.in

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Posted By

user_img

Dr. Saurabh Garg

Director at HReSource Consultants

Last Login: 25 June 2022

Job Views:  
1493
Applications:  103
Recruiter Actions:  0

Posted in

IT & Systems

Job Code

100486

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