Roles & Responsibilities - Manage client relationships from delivery and engagement side in alignment to Square Panda Programs - Define programs and strategies to engage each segment & drive action spanning across onboarding & engagement through various consumer channels - Create & Manage the development of Engagement & Communication Plan - Ability to strategize and create a roadmap of the customer journey - Work with different internal and external teams to drive customer engagement - Directly gather on-ground feedback from customer and community groups, including through surveys and community audits. - Provide customer insights for the curriculum and product teams to enhance internal capabilities. - Stay in constant lookout for growth hacks, new avenues for achieving growth through innovative efforts, projects - Develop strong relationships and work collaboratively with product teams to invest in long-term opportunities to influence customer lifecycle - Engage with internal and external (both government and non-government) stakeholders to enhance understanding of program milestones and deliverables Required Skills, Abilities & Qualifications - 5+ years of professional experience across business/social sector - Master's degree in development studies or related disciplines, or an MBA is preferred. - Strong analytical and quantitative skills with experience of using data and metrics to test theories, confirm assumptions, and measure success - Ability to work in a fast-paced environment - Hands on and ready to roll up sleeves, to dive deep into the business, in a lean organization - Excellent written and verbal communication skills. Ability to simplify complex topics for broad audiences and influence key stakeholders. - Ability to imagine an ambitious future for the program and also understand how to break it into smaller milestones towards delivery - Experience communicating complex business concepts in verbal and written form.

Mumbai

Delhi

Raipur

Square Panda - Customer Success Role 

Square Panda - Customer Success Role  ,Job Description for Square Panda - Customer Success Role  in Square Panda in  Mumbai Delhi Raipur for (5-14) years of experience. Apply Now!

Job Description for Square Panda - Customer Success Role  in Square Panda in  Mumbai Delhi Raipur for (5-14) years of experience. Apply Now!