At Sqrrl our mission is to help young Indians save their earnings while keeping things simple. We are seeking a full-time Head of Customer Success. It will be this colleagues- responsibility to set the strategy and goals for the way Sqrrl interacts and delights its customers. Responsible for - To aggregate/ develop specific systems, tools to implement this vision and oversees the way personnel are used and trained to execute it. - Lead, Motivate, Manage a team of die-hard customer service personnel. - Ensure compliance with regulatory requirements impacting customer care function. - Develop procedures and policies for better handling of customer correspondence and customer complaints. - Monitor business and process metrics to measure and manage customer service effectiveness. - Collaborate with sales and marketing team to maximize revenues and customer loyalty. - Monitor and respond to consumer-initiated Internet blogs and websites. - Increase NPS year on year. Increase promotors and decrease detractors - Training. - Ensure continual upskilling in customer services through evaluation, development and training of staff. About Sqrrl: Sqrrl (https://sqrrl.in) is an early stage, seed-funded startup based in Gurgaon. Established in 2016, it has a fresh take on an otherwise jargon-ridden, complicated world of investing. Sqrrl's product is currently mobile-only, with a web variant in the pipeline. It is India's only investing platform in 9 languages. The apps were recently featured by both Apple and Google on their respective play stores.

Gurgaon/Gurugram

Sqrrl - Head - Customer Success 

Sqrrl - Head - Customer Success  ,Job Description for Sqrrl - Head - Customer Success  in Sqrrl in  Gurgaon/Gurugram for (5-9) years of experience. Apply Now!

Job Description for Sqrrl - Head - Customer Success  in Sqrrl in  Gurgaon/Gurugram for (5-9) years of experience. Apply Now!