Spyne Inc - Customer Success Manager

About Spyne

Spyne is changing the way cataloging is done across the Globe. Our vision is to empower the smallest of sellers, situated in the farthest of corners, to create superior product images and videos, without the need for any external professional help. Imagine 30M + merchants shooting Product Images or Videos using their Smartphones, and then choosing Filters for Amazon, Asos, Airbnb, Doordash, etc to instantly compose High-Quality "tuned-in" product visuals, instantly. Spyne has built the world's leading image editing AI software, to capture and process beautiful product images for online selling. We are backed by the biggest names in the investment community including the likes of Accel Partners, Angellist and prominent Founders and Internet company operators, who believe that there should be an intelligent and efficient way of doing Digital Production than how the world operates currently.

Senior Manager - Customer Success

Key responsibilities include:

- Sustaining business growth and profitability by maximizing value

- Ensuring execution of client deliverables

- Analyzing customer data to improve customer experience as well as ensure delight

- Build relationships with customers, implement new programs to boost revenue and reduce churn rates

- Implement or improve current client onboarding processes

- Holding product demonstrations for customers.

- Evaluate and improve tutorials and other communication infrastructure.

- Handle and resolve customer requests and complaints.

Requirements and skills:

- 5-8 years of experience in Customer success manager or higher role

- Industry: Ecommerce, B2B SaaS

- Education: Any graduate degree with MBA (optional but preferred)

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service. Preference will be given to candidate with SaaS based experience