What You'll Do As A Global Technical Support Training Coordinator: Training Coordinator will be responsible, in collaboration with Product Management, Global Technical Support Managers &amp; business leaders, to build highly effective learning programs for the Global Technical Support teams. This position utilizes instructional design, performance improvement, and adult learning principles in an effort to drive high levels of platform knowledge, customer experience and new hire onboarding. A Training Coordinator has a high level of technical knowledge and is an experienced educator in a SaaS organization. Your abilities to convey a message should only be surpassed by a deep knowledge of your field. Organizational skills, technical knowledge, experience in of SaaS platforms and ability to work in a fast-paced growing environment are abilities you have to possess. What Are Your Responsibilities: 1) Design, develop, and evaluate learning solutions for multiple delivery methods including instructor-led, web-based, performance coaching, virtual classroom, and blended learning instruction in a 24/7 global environment. 2) Facilitate the learning process via workshops, virtual sessions, conference calls, one-on-one coaching sessions, and written communications to ensure agents are competent in the areas of product knowledge, compliance, customer service, and communicating the value of Sprinklr products 3) In collaboration with Manager, responsible for planning, executing, and leading instructional design projects leveraging internal resources. 4) Partner with various departments and SMEs to create, develop, and maintain learning content.&nbsp; 5) Create, manage, and expand learning enrichment offerings through self-paced eLearning modules. Implement and build upon LMS platform (Learyn) by creating and maintaining content.&nbsp; 6) Conducts training needs assessments and analysis techniques that include surveys, on-the-job shadowing, SME interviews, content review, and business leader/learner input sessions 7) Schedule and facilitate training to support ongoing education for all technical support engineers to strengthen product knowledge, introduce new products/modules, and customer service skills 8) Observe engineers work product and provide documented feedback directly to individuals and their management team Who You Are &amp; What Makes You Qualified: 1) Currently in progress or have completed BS, BA, MBA, or Master in a related field. 2) Excellent written communication skills 3) Ability to produce high-quality product documentation in an agile environment 4) Willingness to learn and understand unfamiliar technologies, and to articulate their use appropriately to users 5) Ability to explain complex technology in a simple and clear manner Ability to critique one's own writing, as well as the writing of others 6) Ability to accept constructive criticism about one's own writing, and to improve output accordingly 7) Proficiency in producing high-quality user documentation 8) Professional experience and/or academic training in technical writing is strongly preferred

Bangalore

 Sprinklr - Training Coordinator/Learning Consultant - Global Technical Support  

 Sprinklr - Training Coordinator/Learning Consultant - Global Technical Support   ,Job Description for  Sprinklr - Training Coordinator/Learning Consultant - Global Technical Support   in Sprinklr in  Bangalore for (6-10) years of experience. Apply Now!

Job Description for  Sprinklr - Training Coordinator/Learning Consultant - Global Technical Support   in Sprinklr in  Bangalore for (6-10) years of experience. Apply Now!