Sprinklr - Technical Project Manager - Integrations

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today's customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world's most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What You'll Do :

Sprinklr is looking for a Project Manager to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.

Qualifications:

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.

- Bachelors / Masters degree in Engineering / related field or its equivalent.

- 5+ years of technical Project management experience with demonstrated understanding of Project Management processes and tools.

- 3+ years of experience working directly with engineering teams.

- Demonstrate experience in a complex customer-facing role within the information technology industry.

- Experience managing US based customers.

- Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

- Basic Knowledge of APIs, application layer protocols (e.g. HTTP) and Integrations - experience with tools like postman, SOAP UI etc.

- Ability to independently manage the operational aspects of ongoing projects and serves as liaison between client stakeholders and Sprinklr product managers , Engineering teams.

- Ability to work in a dynamic fast-paced environment.

- Show experience of managing and delivering large technical customer projects successfully and influencing stakeholders across the teams

- Demonstrate a passion for excellence through sound judgement, solid decision making and contingency planning

- Have excellent communication and presentation skills to articulate highly technical information in a clear and easy to understand manner.

- Strong sense of personal responsibility and accountability for delivering high quality work.

- Self-motivated individual that possesses excellent time management and organisational skills.

Responsibilities:

- Owning the delivery of Sprinklr Integrations by leveraging standardised Connectors and customised Enterprise Software Solutions, in complex customer environments.

- Ensuring Successful delivery of the Projects to make sure Business and Functional objectives for the customer are fulfilled.

- Engaging from early pre-sales cycles of the Project to the successful delivery and then handing over the project to Success teams.

- Requirement Gathering - Business, Function and Technical Requirements from customer/vendors.

- Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners.

- Establishes, plans, and executes major milestone reviews and decision gates with client stakeholders to complete the project life cycle.

- Prepare thorough Documentations - Project kick off presentations, Detailed Project schedule/Plans, UAT documentations, Project Trackers etc.

- Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives

- Ability to lead and motivate cross-functional teams and interact with all levels.

- Assign and monitor work of Sprinklr client assigned technical personnel, ensuring that project steps are in alignment with business objectives

- Resolves conflicts by demonstrating leadership and appropriate decision-making competencies. -Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting.

- Manage and appropriately escalate: delivery impediments, risks, issues, and changes associated to Sprinklr product development initiatives.

Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matter and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.