Sprinklr - Product Manager - PR Relations

Product Manager (Public Relations)

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today's customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world's most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.

About the role:

As a Product Manager for Sprinklr's Media Monitoring & Analytics product, you will collaborate intensively with external data partners, Sprinklr's channel partnership team, and engineering teams to deploy the latest technologies to deliver compelling and end-to-end PR-focused solutions.

What will you do?

- Create buy-in for the product vision both internally and with key external partners.

- Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.

- Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.

- Assesses market competition by comparing the company's product to competitors' products.

- Assesses product market data by calling on customers with field salespeople and evaluating sales call results and addressing key client pain points

- Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses, answering questions and requests.

- Collaborate across departments and actively communicate project status and committed milestones.

- Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.

- Introduces and markets new products by developing time-integrated plans with sales advertising, and production.

- Work in a dynamic environment with a team of passionate product managers, UX researchers, designers, and developers.

What makes you qualified?

- Minimum of 3 to 4 years of experience in the Product Management field in known customer-facing SaaS companies

- Experience in the Public Relations field and worked with PR tools or Media Monitoring solutions

- High interest in analyzing data to derive relevant insights and understanding client requirements to build customer-centric solutions

- Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity

- Experience breaking down complex problems into steps that drive product development

- Strong ownership and accountability

- Excellent communication and presentation skills

- Good Time management skills

Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matter and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.