Sprinklr - MS Consultant - Enterprise Software Deployment Management

What you will be expected to do:

- Manage and optimize configuration of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform

- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled

- Maintain platform relevancy according to changes business needs

- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality

- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

- Ensure that every client derives the most value possible from the Sprinklr platform

- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts

- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified

- 2-5 years of experience in enterprise software deployment management and/or implementation, consulting

- Strength in Social Reporting and Analytics

- Excellent written and verbal communication skills

- Strong technical background with advanced computer skills

- Ability to work independently and as a member of a team

- Demonstrate experience and a passion for the social media technology universe

- Extremely strong communication and presentation skills

- Ability to work effectively under tight deadlines and juggle several assignments simultaneously

- Fluency in social media platforms and direct experience in working with or for social media management software is preferred

- Passion for solving client challenges and commitment to client delight

- 4-year college degree