The Success Director is responsible for ensuring that a portfolio of Sprinklr's key accounts are successful in their business objectives by making the best possible use of of Sprinklr platforms and services. The mission of the Key Account Management team is to make customers superstars and the Success Director is responsible for delivering that objective across their clients. The Success Director will have a deep understanding of Social Media, SaaS and SMMS, including knowledge of paid media, content and platform expertise (Facebook, Twitter, LinkedIn), along with a strong passion for helping clients achieve their market goals and delivering exceptional measurable results. Main Responsibilities -&nbsp; - Be the first and last point of customer contact for agreed key accounts (usually high-value multi-national brands that are strategically important for Sprinklr) to ensure that those accounts achieve their business objectives using Sprinklr software and services - Retain key account customers - Deliver revenue from allocated key accounts targeted on number of accounts average revenue/account/quarter - Own Account planning process and delivery of the account plan for list of named accounts - Spot opportunities and business needs to grow each account - Ensure responsibility for delivery across your accounts is clear at all times - Leverage the processes for interfacing with other Sprinklr teams to maximize customer satisfaction and Sprinklr revenue and profit - Lead by example in delivering exceptional quality and results, and be fully involved in the day to day detail - Manage customer expectations for delivery of services through the leadership and coaching of key account team members and cross-functional department leads - Provide first-rate briefing to internal teams and act as a filter before work is sent to the Client - Keep up to date on platform and Sprinklr innovations and then successfully apply the learning to the client account - Work with the client on a senior level to move Sprinklr up the organization structure in a careful strategic way - Manage relationships with important partners (this can be as important as the client relationship) - Manage all relationships within the Client's team, especially those who impact our work Desired Skills and Experience -&nbsp; - Must have Client Management or Client Success experience with F500/FTSE500 brands, working strategically with senior customers (at least 7 years), preferably in a SaaS model, media agency, management consultancy or strategic software provider - Must have deep Social Media experience including a strong understanding Social Media Paid Campaign Management. - Managing and motivating an international Client Management team with experienced staff across multiple time zones - International experience and cultural sensitivity - Track record of achieving revenue and profit targets - Social Strategy experience, with proven knowledge of paid media, content and platform expertise - Solid understanding of general business strategy, industry products and services - Strong work ethic; desire to work in an entrepreneurial and deadline driven environment with rapidly changing priorities - Able to create and deliver innovative, ambitious campaigns - Manage a virtual team to deliver outstanding client service through execution of strategy - Experienced in proactively identifying business development opportunities - Contribute to pitches in conjunction with the global team - Strong interpersonal and presentation skills - Excellent people management skills to senior level - Strategic thinker - Proactive, highly motivated and capable of thriving in a fast paced environment - Be ambitious and driven

Bangalore

Sprinklr - Director - Client Services 

Sprinklr - Director - Client Services  ,Job Description for Sprinklr - Director - Client Services  in Sprinklr in  Bangalore for (13-20) years of experience. Apply Now!

Job Description for Sprinklr - Director - Client Services  in Sprinklr in  Bangalore for (13-20) years of experience. Apply Now!