The Business Model: We are one of the fastest growing organizations catering to the buying needs of the customers by tapping and unleashing the used car market and guaranteeing a customer experience that's seamless and worthwhile. Working on a transactional and fulfilment marketplace model, Spinny is the go-to platform for buying and selling used cars. Offering convenient transactions to the customers, Spinny has become the Indian pre-owned car segment that holds a lot of potential and has been getting tremendous attention lately. We are currently operational in Delhi/NCR with four hub locations and recently set up our operations in Bangalore. And we have been growing! Future Plan: Spinny aspires to acquire four to five percent of the used car market share in the next three years and envisions cementing its market leadership position steadily. And for this a strong Brand presence is required across spheres that's why this role is highly critical. What we look for while hiring Spinners (that's how we call ourselves): - Agility - Go-Getter - Innovative - High on Josh - Automobile enthusiast (not one? Don- t worry- we will make you one) You may visit: www.spinny.com for more information. About the role: The incumbent will be responsible to craft & draft learning lifecycle for sales and customer experience unit- from training identification to impact assessment including quality management. - Ensuring strategic alignment of the training department with business goals - Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance - Identifying training needs by consulting with stakeholders and using needs assessments - Developing and delivering training solutions that meet business needs - Manage training and quality by monitoring, measuring, reporting and providing feedback on the quality of interactions. - Provide leadership for the QA process, driving continuous improvement of the overall program resulting in the improved funnel, quality, and accuracy of our customer interactions by identifying trends and trouble spots, capturing the voice of the customer and recommending appropriate actions based on valid QA data - Facilitate Bi-monthly/weekly calibration sessions ensuring that the QA Review/Scoring process is completely understood and calibrated. People from BPO background should only apply.

Gurgaon/Gurugram

Spinny - Associate Manager - Training & Quality 

Spinny - Associate Manager - Training & Quality  ,Job Description for Spinny - Associate Manager - Training & Quality  in Spinny in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for Spinny - Associate Manager - Training & Quality  in Spinny in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!