Specialist - Transition & Change - KPO

Roles and Responsibilities :

- Transition management support

- Prepare and deliver transition plans

- Ensure transition methodology is adhered to

- Collaborate with leadership of the sending and receiving organisation to deliver successful transition

- Support readiness of GBS centre to receive new scope

- Transition governance

- Drive transition governance process, support running of tollgate meetings

- Strive for continuous improvement of transition methods

- Delivery of transformational projects

- Deliver transformation programmes

- Ensure application of programme management methodology to change and transformation initiatives delivery

- Work closely with Global Process Owners through shaping of solution, creating initiatives and delivery of programmes

- Champion transformation and embed change

- Deploy and reinforce continuous improvement practices

- Manage and deliver change and transformation plan for scope coming to the GBS

- Nurture Continuous Improvement mindset and reward right behaviours

- Encourage GBS teams to create and build new solutions to improve quality of service

- Champion digital innovation to transform the way people work and improve experience of customers using services of GBS

Desired Candidate Profile :

- At least 2-3 years in transition and change management

- You have strong project management skills and understanding of transition methodology

- You understand how new technologies (RPA, IA, AI, best of breed solutions) can be applied to improve processes, elevate customer experience and drive cost to serve down

- Experienced in identifying transformation opportunities, process redesign and applying innovative and creative solutions to legacy issues

- You have good initiative and follow through skills gets things done on time, with attention to detail, and in a well-organised fashion

- Great communication skills - both written and verbal, able to work effectively at all levels and have strong stakeholder management skills

- You are energetic and assertive, collaborative, resilient and motivated by challenges

- You are comfortable with ambiguity

- Project Management certification will be advantageous