Specialist - Transition - BPO

Stream: BPO - Specialist

Sub Stream: Transition

Role: Manager - Transition

Shift : Rotational (including night shift)

- Purpose/Essence of the role: Plan for timelines, resource allocation, budget, ensure compliance, facilitate & drive all transition activity & document, generate report and focus on process improvement.

- Below are the roles and responsibilities aligned to the above mentioned role / role designation:

1. Strategy - planning & formulation: Provide inputs for customized client transition plans under their purview.

2. Transition Financial Management: Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits.

3. Foster Transition Innovation & Excellence: Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.

4. Talent Management (People Mgmt.): Creates career development & succession planning for direct reportees, mentors key personnel in the practice.

5. Transition Planning: Create a comprehensive plan covering timelines, resource allocation and budget; for respective transition project.

6. Contract Management: Facilitate and drive the closure of all contractual documents related to transition.

7. Resource Planning & Allocation: Facilitate short listing and selection of the most suitable transition resources.

8. Reporting & MIS: Generate periodic reports and MIS for circulation to respective transition vertical heads.