Specialist - Payment Operations - Financial Services

Position: Payments Specialist

Company Overview: We are seeking a highly motivated Payments Specialist to join our Payments team . As a key member of our dynamic team, you will play a crucial role in addressing payment-related queries, ensuring seamless execution, and maintaining exceptional customer service.

Role and Responsibilities:

The role includes:

- Be the first port of call for payment related queries and concerns

- Investigating and responding to payment queries from internal and external parties

- Monitoring of payments execution and resolving any issues

- Working with 3rd party payment providers to resolve queries

- Ensuring payments/reports are loaded on to the system correctly and timely

- Provide and maintain exceptionally high levels of customer service

- Work collaboratively with the rest of the payments and customer service teams as we continue to scale

Requirements:

1. Educational Qualification: Bachelors/PG degree in a relevant field.

2. Work Experience:

- Minimum of 2 years of work experience in a financial services customer-facing role, preferably in a B2B context.

3. Communication Skills:

- Excellent written and verbal communication skills.

4. Problem-Solving Approach:

- Proactive and creative problem-solving skills.

5. Multitasking Abilities:

- Ability to multitask and perform effectively under stressful conditions.

6. Payments System Knowledge:

- Understanding of payments systems and settlement cycles.

7. Proficiency in Tools:

- Proficient in tools such as Salesforce, Microsoft Office, etc.