Specialist - New Initiatives & Process Excellence

- Process/Project Management: Understands specific processes and principles to initiate, plan, execute and manage the way that new initiatives or changes are implemented within an organization with guardrails of Time, Cost, Scope & Quality of the output.

- Design Thinking: Understands processes & data deeply and leverage design choices to explore possible outcomes and to achieve the desired outcome to benefit the organization.

- Process Improvement : Knowledge of Lean methodology, six sigma, business process re-engineering, DMAIC, 5Why etc...

- Process design and management : Process mapping (Flowcharts, Swimlane diagram, value stream map etc), Process modelling, Process risk analysis, Identify inefficient processes, define base metrics, redesign the process and benchmark to initial metrics

- Process Optimization : Customer journey mapping, network optimization, process automation, technology adoption and supporting product team.

- Exposure to business process re-engineering, Lean/6 Sigma , customer journey mapping etc. will be added bonus

- Structured problem solving : Define, quantify & qualify the problem statement (structuring), including KPIs (or success metrics) (context setting), baseline the current process(es), analyze, identify gaps, constraints, dependencies & the nodes impacted. Establish trade-off(s), rapid prototyping, pilot, deployment and control.