Specialist/Manager/Director - Client Relationship - B2B SaaS

Client Relationship Specialist/Manager/Director - B2B SaaS ( US/Europe, 12pm-9pm)

Job Brief:

Company is looking for a Client Relationship Specialist, responsibilities include developing long-term relationships with a portfolio of clients, connecting with the key business executives and client stakeholders. These specialists liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and making them successful. Also responsible for leading a team of Account Managers dedicated to meeting the revenue targets of assigned client segments.

Responsibilities:

- Be the primary point of contact and build long-term relationships with customers to achieve the revenue target from assigned accounts.

- Help customers succeed in their usage of the product by providing the necessary liaising through email, phone, online presentations, screen-share and in-person meetings.

- Develop a relationship as a trusted advisor with the customer's key business owners, customer stakeholders and executive sponsors.

- Ensure timely and successful delivery of our solutions according to customer needs and objectives.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Forecast and track key account metrics.

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

- Monitor and analyze customer's usage of our product, also maintain CRM hygiene.

- Responsible for working with the Sales & Customer Success team to onboard and integrate new clients and developing existing client relationships.

Requirements:

- Professional Degree - Graduation with IT Background with an MBA from a reputed institution

- 8-10 years in an account management and/or client relationship role from an IT product/SaaS company or large IT services organizations

- Prior team handling experience with achieving Sales Quota

- Demonstrated ability to credibly & effectively communicate, present and influence at all levels of the organization, including executive and C-level.

- Experience in delivering client-focused solutions based on customer needs.

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

- Critical thinking and problem-solving skills

- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software