Specialist - Customer Support

Shift Timing : 24-7 (Rotational) Working Days : 5 Week Offs : 2 Rotational As a Customer Support Specialist, you will play a crucial role in ensuring a positive customer experience by providing excellent support and assistance.

- You will serve as the frontline representative, addressing customer inquiries, resolving issues, and fostering customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a customer-centric mindset. Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat. Provide accurate and helpful information to customers regarding products, services, and account-related queries.

- Issue Resolution: Identify and troubleshoot customer issues, providing timely and effective solutions. Collaborate with other internal teams to resolve complex problems and escalate issues when necessary.

- Product Knowledge: Develop a deep understanding of the company's products and services to assist customers effectively. Stay informed about product updates and changes to better support customer inquiries.

- Documentation: Document and maintain accurate records of customer interactions and transactions. Contribute to the creation and updating of knowledge base articles for both customers and internal teams.

Customer Satisfaction: Ensure high levels of customer satisfaction by meeting or exceeding service expectations. Gather customer feedback and collaborate with the team to implement improvements. Training and Onboarding: Assist in the onboarding and training of new customers, ensuring they have a smooth introduction to the product or service.

- Cross-functional Collaboration: Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to continuous improvement.

Compliance: Adhere to company policies, procedures, and compliance standards during customer interactions.

- Qualifications: High school diploma or equivalent; bachelor's/master's degree is a plus. Proven experience in customer support or a related field.

- Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Patience and empathy when dealing with customer concerns.

- Ability to multitask and prioritize in a fast-paced environment. Familiarity with customer support software and systems.