Shift Timing : 24-7 (Rotational) Working Days : 5 Week Offs : 2 Rotational As a Customer Support Specialist, you will play a crucial role in ensuring a positive customer experience by providing excellent support and assistance. - You will serve as the frontline representative, addressing customer inquiries, resolving issues, and fostering customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a customer-centric mindset. Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries via various channels, including phone, email, and live chat. Provide accurate and helpful information to customers regarding products, services, and account-related queries. - Issue Resolution: Identify and troubleshoot customer issues, providing timely and effective solutions. Collaborate with other internal teams to resolve complex problems and escalate issues when necessary. - Product Knowledge: Develop a deep understanding of the company's products and services to assist customers effectively. Stay informed about product updates and changes to better support customer inquiries. - Documentation: Document and maintain accurate records of customer interactions and transactions. Contribute to the creation and updating of knowledge base articles for both customers and internal teams. Customer Satisfaction: Ensure high levels of customer satisfaction by meeting or exceeding service expectations. Gather customer feedback and collaborate with the team to implement improvements. Training and Onboarding: Assist in the onboarding and training of new customers, ensuring they have a smooth introduction to the product or service. - Cross-functional Collaboration: Collaborate with other departments, such as sales, product development, and marketing, to share customer insights and contribute to continuous improvement. Compliance: Adhere to company policies, procedures, and compliance standards during customer interactions. - Qualifications: High school diploma or equivalent; bachelor's/master's degree is a plus. Proven experience in customer support or a related field. - Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Patience and empathy when dealing with customer concerns. - Ability to multitask and prioritize in a fast-paced environment. Familiarity with customer support software and systems.

Mumbai

Specialist - Customer Support 

Job Description for Specialist - Customer Support  in Bizaccenknnect in  Mumbai for (1-3) years of experience. Apply Now!