Specialist - Customer Success & Program Implementation - Software

Job Responsibility

The responsibilities are as below but are not limited to:

- Software Implementation Professional who excels in a client-facing and leadership position and to ensure that the activities are performed in a timely, high-quality manner

- Own the client relationship from the point of sale through the end-to-end implementation process and subsequent hand-off to our Technical Support team

- Spearheading End-to-end Solution implementation with client using Agile Methodology including User Acceptance Testing (UAT).

- Creation of solution document, Change Request document & Integration document

- Shall be involved in Product Training to different stakeholders

- Play crucial part of Product Owner with scrum team and demonstrate initiatives for refinement & strengthening of existing product

- Managing and personally delivering the services required to meet implementation goals at a high level of quality

- Managing customer relationship; ensuring adoption of the platform and upsell new modules & grow the partnership with the client

- Shall be also part of pre-sales team organizing demonstration to client

Desired Skills

- Preferably from Technical background as this role requires techno-functional skills

- Experience 3- 8 years

- Excellent Communication (Both Written and oral)

- Go getter attitude

- Willing to travel extensively

- Market orientated, passionate, self-disciplined and driven to succeed.

- A commercial mind-set and able to work independently

- Leadership skills with proven experience in leading teams at multi location

- Taking ownership

- Strong retention/upsell skills

- Comfortable in start-up culture, fast-paced and dynamic environment that may require extending beyond work hours or meeting customers in different time zones.

- Able to manage team and drive wow factor with clients.