Specialist - Customer Success - Healthcare

About The Company : A leading, high-growth Analytics Software Development company developing products that touch and positively impact human lives across the globe. They are headquartered in New Jersey and have a software development centre in Bangalore. Their work is mainly focused on Healthcare Industry. They develop core data science products that help their clients draw unique insights from their big data and achieve their business goals. They use advanced algorithms in the space of artificial intelligence and machine learning. The top pharma and biotechnology companies of the world are using their technology-based software products. They have been recognized twice as one of the fastest growing private companies of USA.

The Role :

- Customer Success Specialist

- As a customer success specialist, you will be an important part of Value Delivery team. You'll work with the Customer Success Manager and Analytics Engagement

- Manage teams to make sure we are providing ongoing value and support to our customers and help ensure their success with our products. You may also be assigned as the relationship owner to some accounts.

- This role will support customer onboarding, training, customer engagement and other support requirements and you'll be expected to be a proactive customer advocate.

Key Responsibilities :

- Provide customer onboarding support and proactive continual education.

- Produce Quarterly Business Reports (QBRs) for customers and provide other regular and custom reporting.

- Create and maintain a Customer Success Plan that focuses on value delivery.

- Monitor and support customer usage, and adoption and support continued use of solution portfolio.

- Provide administrative support to the Value Delivery Team including project management/administration and data entry.

- Be a proactive partner in identifying opportunities for upsell/cross-sell.

Skills Required :

- 1-4 years of experience preferably in a customer-facing role.

- Exceptional attention to detail and a desire to look for and solve problems.

- Excellent analytical skills and ability to work with data sets.

- Proven success in managing multiple competing priorities.

- Exceptional communication skills, and the ability to speak up, share ideas, and solicit feedback.

- Microsoft Excel, PowerPoint.

Qualifications & Experience :

- Qualification: Any Graduate

- Experience: 1-4 years

- It is a Work-from-office opportunity with Rotational Shifts.