Role Purpose To support in CS Transformation projects and activities Key Responsibilities: - Perform central support to CS operations in countries (UK, DE, FR, NL, DK). - Be the point of escalation for contact center issues and performance related matters. - Provide timely, analyzed consolidated CS performance report on a weekly and monthly basis. - Contribute to the implementation CS projects relating to performance improvement and new initiatives. - Ensure effective and consistent communication throughout the team for optimal operational effectiveness. - Identify and instill best practice, processes and systems and drive continuous improvement environment. Skills and Experience: - Proven management experience of contact centre environments of a similar size and industry; ideally global - Knowledge of performance evaluation and customer service metrics; preferably with COPC background - Strong analytical skills - Firm understanding of reporting and budgeting procedures - Exceptional communication and interpersonal skills - Excellent organizational and leadership skills with problem-solving ability - Ability to think strategically - Able to multi task in a fast paced and high pressure environment

Pune

Mumbai

Specialist - Customer Service Transformation - Contact Centre 

Specialist - Customer Service Transformation - Contact Centre  ,Job Description for Specialist - Customer Service Transformation - Contact Centre  in Cynosure Corporate Solutions in  Pune Mumbai for (8-20) years of experience. Apply Now!

Job Description for Specialist - Customer Service Transformation - Contact Centre  in Cynosure Corporate Solutions in  Pune Mumbai for (8-20) years of experience. Apply Now!