Specialist - CAPA/RCA - eCommerce

Job Description :

As a RCA Specialist you will be expected to have an exceptional understanding of the processes and policies of the company and identify final root cause of problems given to you.

Primary Responsibilities will include

Understanding all processes and policies for a specific vertical.

Complete responsibility for identifying root cause of problems identified within the vertical

Partnering with business units to obtain information to ensure information received is accurate and useful

Documenting information flow maps; and identify and perform root cause analysis of current process and information management inefficiencies

Support CAPA Specialists with information on root causes identified and any additional information on projects undertaken by the CAPA Specialist

Data Analysis understanding and pulling data from various sources within company as required to support CAPA Specialist .

Key Skills and Qualifications

Strong analytical mindset and logical reasoning capabilities

Problem solving skills ability to visualize complex problems and generate multiple solutions and options for any given problem

Manage multiple projects and accomplish desired results in a timely manner

Ability to handle high pressure and tight deadlines

Demonstrated ability to effectively drive results

Proficient in working knowledge of MS Word, Excel (Advanced preferably good with Macros), and PowerPoint

Excellent oral, and written communication skills 3-5 years of work experience in consulting companies/strategy divisions of large conglomerates

MBA from a recognized institute