Solutions Manager - Pre Sales

Contact Centre exp is Mandatory

What's in offer for you

- Be part of an exciting journey of riding the technology wave to power a connected world!

- Excellent collaborative culture that fosters the thought leader in YOU.

- Matured start-up culture that nurtures Research, Innovation, and Growth Mindset

- Competitive work environment that recognizes and rewards individual excellence in team mode.

- Workspace that believes in the total well-being of employees with their individual needs.

- Covers your needs with our comprehensive benefits package, medical insurance, and other benefits schemes

- Prioritized work/life balance with our flexible PTO

- A growth company that can propel your career with commitment.

- Together we grow, excel and celebrate!

About the Role

The Solutions Manager is responsible for the direction, coordination, and creation proposals, convincing clients to win deals while remaining aligned with the strategy, commitments, and goals of the organization. Someone who has done presales/account management / solutioning in the Contact center industry. Preferably products like Avaya , Five9 etc.

What You'll Be Doing

Profile Requirements - Solutions Engineer

Basic criteria

- Define tasks and required resources

- Identifying customer needs and overseeing service delivery within the business context by coordinating with the delivery teams

- Coordination with delivery teams for requirements handoff for delivery

- Present to stakeholders reports on progress as well as problems and solutions

- Implement and manage change when necessary to meet project outputs

- Assessing customer feedback and using your creativity to establish, improve, and refine services.

- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise

- Ability to grasp technology and system architecture easily.

- Ability to prepare solution documents, and PPTs, and work with clients for a solution that fits our product.

- Experience in presales in previous organization

- Experience in handling bids/responses to RFPs/RFIs

Requirements:

- Should have an MBA with 4-6 years

- Preferably worked in a startup environment

- Established Operational and Service Management skills

- Good communication skills and ability to handle CXO level meetings

- Theoretical and practical project management knowledge

- Knowledge of techniques to build Gantt charts, and project plans

- Experience in strategic planning, service delivery, risk management, and/or change management

- Hands-on understanding of contact center software will be an added advantage

- Strong teamwork skills and attention to detail

- Should have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers.

Preferred Industry : 7-10 years in CCaaS / contact center industry is a must